Railway IRCTC Notification 2024

The Indian Railway Catering and Tourism Corporation (IRCTC). Railway IRCTC Notification 2024.Plays a significant role in managing catering services for the Indian Railways. One of the crucial roles offered by IRCTC is the position of Hospitality Monitor, responsible for ensuring top-notch hospitality services onboard trains and at stations. This article delves into the job details, eligibility criteria, application process, compensation, and career prospects for individuals aspiring to join IRCTC as Hospitality Monitors.

Introduction to Hospitality Monitor Role

The Hospitality Monitor position is designed to ensure the highest standards of hospitality are maintained across IRCTC’s catering services. From monitoring food quality to supervising staff, Hospitality Monitors play an essential role in elevating customer satisfaction.

Overview of IRCTC and Its Operations

What is IRCTC?

The Indian Railway Catering and Tourism Corporation (IRCTC) is a public sector company under the Ministry of Railways. Its primary responsibility is managing catering, tourism, and online ticketing operations for Indian Railways. Over the years, IRCTC has become synonymous with seamless railway services, playing a pivotal role in enhancing passenger experiences.

Importance of Hospitality in Indian Railways

Hospitality services in the Indian Railways are critical to the overall passenger experience. With millions of passengers traveling daily, it is essential to maintain high standards of food quality, cleanliness, and customer service. Hospitality Monitors ensure that these services meet the expectations of travelers, thus making their journey comfortable and pleasant.

Eligibility Criteria for Hospitality Monitors

Required Educational Qualifications

To be eligible for the role of Hospitality Monitor, candidates must possess at least a B.Sc. in Hospitality and Hotel Administration from a recognized institute such as a Central or State Institute of Hotel Management (CIHM, SIHM). Alternatively, candidates with a BBA/MBA in Culinary Arts or M.B.A. in Tourism and Hotel Management from a recognized university are also eligible(Notification-IRCTC-Hosp…).

Work Experience Requirements

In addition to educational qualifications, candidates must have at least two years of relevant work experience in hospitality, specifically in food production, service, or management. This experience ensures that they are well-prepared to handle the demands of the role.

Age Limit and Relaxations

As of August 1, 2024, the upper age limit for general category candidates is 28 years. However, age relaxations are provided as per government guidelines, such as 5 years for SC/ST candidates, 3 years for OBC-NCL, and up to 10 years for PwBD candidates(Notification-IRCTC-Hosp…).

Railway IRCTC Notification 2024

Application Process for IRCTC Hospitality Monitor Role

Walk-in Interview Schedule and Locations

Candidates must attend walk-in interviews at designated IRCTC offices. Interviews are scheduled at various regional offices, including New Delhi, Jaipur, Lucknow, and Chandigarh, between October 14 and October 25, 2024(Notification-IRCTC-Hosp…).

Necessary Documents for Application

Applicants must bring the completed application form, original educational certificates, proof of work experience, two passport-sized photographs, and valid ID proof. Additionally, candidates belonging to reserved categories need to submit their caste or disability certificates.

Filling the Application Form

The application form requires candidates to provide details such as educational qualifications, work experience, and personal information. Ensuring all details are accurate and supported by documents is crucial for eligibility.

Selection Process and Criteria

Interview and Assessment Methods

The selection process for Hospitality Monitors is based on personal interviews. Candidates will be evaluated on their professional qualifications, experience, and suitability for the role. The ability to handle responsibilities, communication skills, and knowledge of hospitality standards will be key areas of assessment.

Merit List and Final Selection

After the interview, a merit list will be prepared based on the performance of candidates. The final selection will depend on the number of available vacancies, and successful candidates will be offered the position subject to medical fitness and background verification(Notification-IRCTC-Hosp…).

Railway IRCTC Notification 2024

Job Description of a Hospitality Monitor

Key Responsibilities and Duties

Hospitality Monitors are responsible for supervising food production and service quality in trains and at stations. They ensure compliance with IRCTC’s hospitality standards, handle customer complaints, and provide training to staff on efficient service practices.

Scope of Work and Reporting

Their role extends to coordinating with other departments, ensuring compliance with statutory regulations, and submitting performance reports. Hospitality Monitors also play a key part in gathering and analyzing customer feedback to improve service quality(Notification-IRCTC-Hosp…).

Compensation and Benefits

Salary Structure and Allowances

The position offers a monthly salary of ₹30,000, including statutory deductions. Additional allowances such as Daily Allowance (₹350/day) for duty onboard trains and lodging charges for overnight stays are also provided(Notification-IRCTC-Hosp…).

Additional Benefits and Perks

Other perks include National Holiday Allowance (₹384) for work on holidays and medical insurance reimbursement. These benefits make the role financially rewarding in addition to offering professional growth.

Career Growth and Future Prospects

Opportunities for Extension and Promotion

The initial contract is for two years, extendable by one year based on performance. With consistent and excellent work, there are opportunities for further extensions and internal promotions within IRCTC(Notification-IRCTC-Hosp…).

Long-Term Career Paths in IRCTC

Beyond contract extensions, experienced Hospitality Monitors can explore other roles in the Indian Railways’ hospitality or administrative divisions, opening doors to a long-term career in the public sector.

Railway IRCTC Notification 2024

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Railway IRCTC Notification 2024 Notification PDF

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FAQ’S

What qualifications are required to apply for the Hospitality Monitor role at IRCTC?
- Candidates must hold a degree such as a B.Sc. in Hospitality and Hotel Administration or an equivalent degree in hospitality management from a recognized institution.
What is the experience requirement for this position?
- Applicants must have at least two years of relevant work experience in the hospitality industry, focusing on food production, service, or management.
Is there any age limit for applying?
- Yes, the upper age limit is 28 years for general category candidates as of August 1, 2024. However, age relaxations apply for reserved categories as per government rules.
How is the selection process conducted?
- The selection process is based on personal interviews. Candidates are assessed on their qualifications, experience, communication skills, and their ability to handle hospitality services.
What documents do I need to bring for the interview?
- Applicants must bring their application form, original educational certificates, proof of experience, caste certificate (if applicable), two passport-sized photos, and valid ID proof.
What is the salary offered for the Hospitality Monitor position?
- The monthly salary is ₹30,000, along with daily allowances for on-duty travel, lodging charges for overnight stays, and other benefits like National Holiday Allowance.
Can I apply if I don’t have a degree in hospitality but have relevant work experience?
- No, a formal degree in hospitality or hotel management is mandatory, along with the required work experience.
Where will the selected candidates be posted?
- Candidates may be posted in any of the areas under IRCTC North Zone, which includes Delhi-NCR, Uttar Pradesh, Rajasthan, and other northern states, or anywhere in India as required.
Is this a permanent position?
- No, the role is on a contractual basis for an initial period of two years, extendable by one year based on performance and organizational needs.
Are there opportunities for career advancement within IRCTC?

Yes, there are possibilities for contract extensions and internal promotions based on performance. Exceptional candidates may find long-term career opportunities within IRCTC.